AI for Customer Support: Quickstart to Deflect FAQs and Capture Leads

Effective AI support answers known questions fast and escalates the rest. Think "augmentation," not replacement.

Scope First

• Top 20 FAQs, policies, and pricing ranges.
• Approved answers and escalation triggers.

Routing

Map intents → responses → forms. Log unanswered items to improve docs.

Guardrails

• Refuse medical/financial advice.
• Link to a human within two hops.
• Store only necessary data with consent.

Get the "Support Scope" worksheet (download link placeholder).